Time until the festival:

Event Tickets:

• All ticket sales are final. We do not offer refunds or exchanges for tickets once purchased.
• In the event of a cancelled or rescheduled event, ticket holders will be notified, and refunds will be offered as applicable.

Merchandise:

• Merchandise purchases can be returned or exchanged within 30 days of the purchase date, provided the item is in its original, unused condition with tags attached.
• Proof of purchase is required for all returns and exchanges.
• We do not accept returns or exchanges on sale items, customized products, or worn merchandise.

Damaged or Defective Items:

• If you receive damaged or defective merchandise, please contact us within 7 days of receiving the item for a replacement or refund.

For further assistance, please reach out to our support team at edmontonreggaefestivalsociety@gmail.com

• Process of refund (i.e. terms of refund, duration, payment details)